Riverstone Residential Group’s highest priorities are providing preeminent levels of client service and generating maximum asset value. These priorities are accomplished, in part, by exploring avenues for increased innovation and productivity with measurable goals that benefit property owners, residents, and associates. What Riverstone learns in one area, must then permeate the rest of the organization. To that end, Riverstone is pleased to announce the formation of the performance management services group, and to unveil other performance-augmenting initiatives for 2012.
Performance Management and Green Programs
The new performance management services group, which will be headed by Melany Barks-Milligan, chief performance officer, who will oversee Riverstone’s efforts to measure, promote, and standardize efficient practices and operations. The group will assume responsibility for creating measurement tools and reporting mechanisms that improve efficiency, productivity, and profitability at the corporate and community levels. Performance management’s leadership team will include:
- Nathan Offerdahl, who has been promoted to director of performance management, will work to enhance our performance measurements and will promote Riverstone’s green endeavors and
awareness among clients, resulting in savings directly to clients’ bottom line
- Thai Dang, performance analyst, will manage a consistent performance measurement program for corporate and community initiatives
“The creation of our new performance management group highlights Riverstone’s dedication to continuously assessing our outputs and capacities, and generating strategies for improvement based on real-time data,” stated Melany. “With Nathan leading the direction of our performance management activities, our new processes are certain to yield meaningful feedback on opportunities for further efficiencies.”
“To show our continued commitment to green awareness, we are introducing a new initiative, the Riverstone Energy and Cost Oversight Program (ECO), that will provide our company with a valuable
opportunity to stand at the forefront of multifamily green initiatives, and to be an industry model for utility consumption management,” mentioned Walt Smith, chief executive officer. “The performance management group’s administration of our green initiatives will help us lead our clients in tracking, managing, and ultimately decreasing resource consumption.”
Supplier Compliance to Join Forces with Performance Management
The supplier compliance team works to ensure that all suppliers meet Riverstone’s minimum required standards for premier client service. In order to improve Riverstone’s compliance processes even further, the supplier compliance team, led by Marsha Akers, will now become a part of the performance management group. By bringing together associates in the supplier compliance and performance management teams, Riverstone hopes to build improved reporting tools and facilitate operational
efficiencies, which will lead to improved management of the supplier base and expedite the supplier onboarding process for new communities
Assistance with the Property Transition Process
In 2Q 2012, Riverstone associates will be provided with a dedicated resource team for issues that commonly occur within the first 90 days of property transitions. This resource team, which is currently being assembled, will reengineer Riverstone’s transition program (formerly known as on-boarding and off-boarding) in order to help communities alleviate transition stressors, focus on delivering outstanding customer service, and adopt Riverstone best practices within the first 90 days of transition.
For further details on the above-mentioned programs, contact: